Learning and Development
OK you’ve sorted your web site now. You’ve given it the ShootheBull makeover and it’s worked. So what’s next? What else can you do to grow your business?
Well, using the same Whole Brain® principles, we offer you the opportunity to improve:
- sales performance
- individual performance
- team performance
- the customer experience
- client relationships
As mentioned in the About page, Carolyn May has more than a few years in training. Her favourite maxim on business improvement is Einstein's,
'Not everything that can be counted counts, and not everything that counts can be counted.'
It is a good idea to measure results if at all possible, but some things that really matter cannot be quantified such as improved relationships and loyalty to company values.
So we track what can be measured but also take into account the immeasurable impact of the intangibles.
Whole Brain® Training
Why is Whole Brain thinking so powerful?
There’s a simple answer. Because it works. Respected, validated, the Herrmann Brain Dominance Instrument (HBDI®) is like a Swiss Army knife, a multi-tasking tool just as useful for sales and management training as for marketing diagnostics.
Ok, ok, it can’t do everything. It can’t open a tin of baked beans for example. But it can open a can of worms. And the best thing to do with business worms is to watch them wriggle, and then straighten out their issues.
- The maverick: 'He lets the team down. He just doesn't fit in.'
- The pugilist: 'She's so confrontational.'
- Culture: 'It's always the same in this place.'
- Customer experience: 'If only he'd phone the customer first rather than last.'
- Communication: 'If she would only listen.'
In just the same way as your clients have different buying priorities, so your employees have conflicting working priorities. This can cause disputes leading to wasted time and wasted money, negative behaviour and poor performance.
The trick is to change conflicting priorities into positive drivers. How can this be done?
By valuing diversity
Take Sue, who is causing mayhem by not meeting deadlines. The way she thinks leads her to spend most of her time on the new marketing campaign rather than providing the figures necessary for her team leader, Brian, to submit his budget request. This causes Brian stress. ‘Sue makes me look inefficient. I can’t complete my spreadsheet until she provides me with hers. All the rest of the team manage to send me what I need on time so why can’t she?”
The problem: Sue prioritises the creative side of her job rather than the administrative.
- Analyse the preferred thinking skills of all team members using the Herrmann Brain Dominance Instrument (HBDI®)
- Increase understanding and improve team relationships through Learning and Development workshops
- Design strategies to help Sue fulfil commitments and meet those deadlines
Read Carolyn May’s views on Leadership and Management at https://think.herrmannsolutions.com/hubfs/Articles/Article_Developing_Management_Muscle.pdf?t=1528970914363
What we offer
- Lead Generation
- Higher Conversion Rates
- Lower Bounce Rates
- Increased Client Base
- Improved Return
- Increased Sales
- Increased Revenues
Want to know more?
Ring us for a chat on:
01824 710 342
HBDI® Profile output is © 2015 Herrmann Global LLC. Used with permission.